At Your Service
CTS Clearing's commitment is to provide a superior international freight service, unique to our industry, ensuring that every customer enjoys helpful, efficient and reliable service at all times. Our team of skilled people is dedicated to understanding and satisfying our customers' requirements and is ready to support our customers in achieving their business goals.
Through the ongoing development of our most important asset, our people, we intend to achieve our goal as the market leader. We perceive our responsibilities towards our clients as complying with the following performance standards:
To identify client needs and to continuously satisfy their specific requirements.
To provide a reliable and responsive standard of service, ensuring that clients have confidence in all dealings with CTS Clearing.
To bring our professional skills to bear in respect of clients shipping requirements, thus ensuring that they enjoy the advantages of our cost-effective service.
To be available and responsive in time sensitive situations which require management attention
THE TRANSPARENT APPROACH
Ensures that our client has a Single View of its Import Process.
Achieved by:
Access to reporting information via WEBTRACKER and ultimately full integration with SAP or other ERP
Quarterly Assurance Audits to ensure that there are no Compliance Breaches
An “ALWAYS ACCESSIBLE” culture to key resources within the als Operational Team
THE LEAN APPROACH
als has pre-emptively overhauled its current freight system to achieve total administrative control by:
Managing: Documentation Management
Processing: Electronic Submission to SARS
Reporting: Accurate & Real Time MIS Reporting to our Clients and als
Ensures that technology is fully exploited to be an enabler
Our “Technology Centric” approach will ensure predictability and the removal of waste from the value chain
Ensures a culture of Continuous Improvement to guarantee future proofing
THE CLEAN APPROACH
Our clean approach is as a result of a formally engineered STANDARD OPERATING PROCEDURE which will be implemented to ensure 100% process parity (standardization) and zero process malfunction
Quality Assurance component
Dedicated operational team for our clients which includes SMEs